Basic Usage

Reports

Overview

Reports can give you a "big picture" overview on how your users, teams, and company is performing.

Common Filters

  • Start time - The start datetime to consider (inclusive).
  • End time - The end datetime to consider (inclusive).
  • Time zone - The time zone to report in.

Alerts Report

The alerts report can show volume (total) alerts over a specified period of time.

Alerts Report

Additional Options

  • Filter by Team - Filter by selected teams (leave blank for all).
  • Group by - Options: urgency, status, source, team.
  • Period - Unit of time bucket the x-axis.

Team Reports

The team reports shows (on a per team basis):

  • Total number of alerts
  • Total number of alerts acknowledged
  • Total number of alerts dropped
  • A team's mean time to acknowledge

Teams Report

Additional Options

  • Filter by Team - Filter by selected teams (leave blank for all).

User Reports

The users report shows (on a per user basis):

  • Total Time On-Call (total man days, overlapping events do not count twice).
  • Total number of alerts the user was notified about.
  • Total number of alerts the user acknowledged.
  • Mean time to acknowledge.
  • Total number of rejects.
  • Total number of timeouts.

Users Report

Additional Options

  • Filter by User - Filter by selected users (leave blank for all).

Notifications Report

The notifications report can show volume (total) of notifications for a period of time.

Notifications Report

Additional Options

  • Group by - Options: channel, provider, status.
  • Period - Unit of time bucket the x-axis.
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Notifications