Stakeholders are groups of account users and email address who have "interest" in alerts, but might not necessarily need to be in an on-call rotation. Stakeholders are "attached" to alerts.
|Object||Description||Applicable Notification Channels|
|Account Users||Any account user in your account. Useful if the stakeholder wants notifications on channels besides email.||push, email, sms, slack|
|Useful for distributions groups or emails of persons that are not part of your PagerTree account.|
Stakeholders subscribe to a set of "interested events". Based on which events the stakeholder group is subscribed to determines when the stakeholder group will be notified of the alert it has been attached to.
|alert.assigned||When an alert is assigned to a team.|
|alert.acknowledged||When an alert is acknowledged by an account user.|
|alert.resolved||When an alert is resolved by a user or an integration.|
|alert.dropped||When an alert status is changed to dropped.|
Attaching Stakeholders to an Alert
Manually via the alert form
Stakeholders can be manually attached to an alert via the alert form.
- Navigate to the alert form.
- Click the Show advanced options button.
- You can now select the stakeholders to attach to this alert.
Attached via Teams
Stakeholders can be attached to all alerts sent to a team. Add the stakeholders to a team via the stakeholder or team form.