Advanced Usage


Stakeholders are groups of account users and email address who have "interest" in alerts, but might not necessarily need to be in an on-call rotation. Stakeholders are "attached" to alerts.


ObjectDescriptionApplicable Notification Channels
Account UsersAny account user in your account. Useful if the stakeholder wants notifications on channels besides email.push, email, sms, slack
EmailUseful for distributions groups or emails of persons that are not part of your PagerTree

Interested Events

Stakeholders subscribe to a set of "interested events". Based on which events the stakeholder group is subscribed to determines when the stakeholder group will be notified of the alert it has been attached to.

Event NameDescription
alert.assignedWhen an alert is assigned to a team.
alert.acknowledgedWhen an alert is acknowledged by an account user.
alert.resolvedWhen an alert is resolved by a user or an integration.
alert.droppedWhen an alert status is changed to dropped.

Attaching Stakeholders to an Alert

Manually via the alert form

Stakeholders can be manually attached to an alert via the alert form.

  1. Navigate to the alert form.
  2. Click the Show advanced options button. Alert Form Show Advanced Options
  3. You can now select the stakeholders to attach to this alert. Select Stakeholders

Attached via Teams

Stakeholders can be attached to all alerts sent to a team. Add the stakeholders to a team via the stakeholder or team form.

Stakeholder Observed Teams

Attached via Routers

Stakeholders can be attached to alerts matching conditions using the stakeholder router action. Please see the router documentation for full details.