Billing
PagerTree partners with Stripe to support simplified billing.
How Billing Works
PagerTree charges on a per user per month (/user/month) basis.
The account is charged based on the number of users in the account.
All billing is prorated an you only pay for the amount of time the user is in your account.
Billing administrators can manage billing via the Stripe Billing portal.
Accepted Payment Methods
US Bank Transfer
All Major Credit Cards
Wire Transfer (including SWIFT)
Estimates and Invoicing
We support the estimate + invoice process only for annual commitments.
To receive an estimate you must have already started a trial and show intent to purchase.
Annual commitments are billed annually, but prorated to deduct from your credit balance monthly. This allows you to scale up/down freely within your annual agreement. (See example below)
Month to month subscriptions must make payments via the Stripe Billing portal.
Discounts
We only offer discounts for annual commitments.
The annual commitment discount is a flat 2 months free off list price.
We do not offer any other discounts (this includes non-profit).
Accepted Currencies
USD
EUR
User Limits
By default, we do not cap the number of users in your account (unless on a pricing plan with user limits).
If you would like to set a cap on the number of users that can be added to your account (to protect from unexpected bills):
Navigate to the Account Settings page
Scroll to the section titled "General"
In the user limit field, input the maximum amount of users you would like to allow in your account.
Click Update
After setting a maximum number of users for your account, PagerTree will prevent new users being added or invited to this account if the user count would exceed the configured amount.
Notification Limits
You shouldn't have to worry about notification limits if your users are primarily in the US and Canada.
SMS and Voice Notifications can be terribly expensive in some parts of the world. In order to keep our prices low and pass the savings on to you, we impose fair usage limits. Please see the FAQ on notification limits and how to calculate them.
Auto Recharge
Auto Recharge is functionality to top up your notification credits in-case your account operates in a high notification cost country. By default the auto-recharge functionality is disabled. Auto recharge is an opt-in feature.
To enable auto recharge:
Navigate to the Account Settings page
Scroll to the Section titled "Auto Recharge"
Check the checkbox on the left of Auto Recharge
Auto Recharge Threshold - We will charge your primary payment method on file when your credit amount drops below this amount. (Setting this to 0 could mean some notifications are not sent if there is a problem or delay charging your payment method. We recommend setting this at least $1.00)
Auto Recharge Amount - We will charge this amount to your primary payment method on file (minimum $10.00).
Click Update.
You can always disable the auto recharge functionality. If you have questions as to what's being charged to your account, please see the Credit Line Items page.
Billing FAQ
| Question | Answer |
|---|---|
Can you extend my trial? | Yes, please reach out to our support team. |
Can I get an estimate? | Yes, but you you must have already started a free trial with intent to purchase. |
Do you charge for users who go on-call? | We charge for the total number of users in your account, whether or not they go on-call. |
Can I get a discount because my users aren't always on-call? | No. See previous question. |
Do you support white glove onboarding? | Yes, with the Enterprise plan and a minimum annual commitment of 300 user license. |
Will you fill out our security questionnaire? | Yes, with the Enterprise plan and a minimum annual commitment 300 user license. |
Billing Examples
Below you will find some very simplified billing examples. All proration is handled by Stripe. PagerTree does not calculate the proration, we only report to Stripe how many users you have in your account after you add or delete a user.
Billing Example #1 (Simple)
You have 10 users in your account
You are subscribed to a plan that costs ($15/user/month)
Grand Total = 10 users x $15 user/month = $150.00 / month
Billing Example #2 (Prorated, Scale Up)
You have 10 users in your account
You are subscribed to a plan that costs ($15/user/month)
You add 5 users in the middle of your billing cycle, bringing the total user count to 15 users.
Grand Total = (10 users x $15 user/month x 1.0) + (5 user x $15 user/month x 0.5) = $150/month + $37.50/month = $187.50 / month
Billing Example #3 (Prorated, Scale Down)
You have 10 users in your account
You are subscribed to a plan that costs ($15/user/month)
You remove 5 users in the middle of your billing cycle, bringing the total user count to 5 users.
Grand Total = (5 users x $15 user/month x 1.0) + (5 user x $15 user/month x 0.5) = $75/month + $37.50/month = $112.50 / month
Billing Example #4 (Prorated, Upgrade Plan)
You have 10 users in your account
You are subscribed to a plan that costs ($15/user/month)
You upgrade your plan in the middle of the month to a plan that costs ($20/user/month)
Grand Total = (10 users x $15 user/month x 0.5) + (10 user x $20 user/month x 0.5) = $75/month + $100/month = $175.00 / month
Billing Example #5 (Prorated, Downgrade Plan)
You have 10 users in your account
You are subscribed to a plan that costs ($15/user/month)
You downgrade your plan in the middle of the month to a plan that costs ($10/user/month)
Grand Total = (10 users x $15 user/month x 0.5) + (10 user x $10 user/month x 0.5) = $75/month + $50/month = $125.00 / month
Billing Example #6 (Annual)
Annual commitments are billed/invoiced annually, but prorated to deduct from your credit balance monthly.
You have 10 users in your account
You are subscribed to a plan that costs ($15/user/month), Elite or higher.
Estimate Invoice Process
You request for the annual invoicing process.
We generate an estimate and email this to you. (10 users x $15 user/month x 12 months) = $1,800.00 / year
Using the provided estimate, you provide us with a purchase order (PO) number and email this number to us.
After receiving the PO number, we generate an invoice for $1,800.00 emailing it to you to be paid by your team.
Once the invoice is paid, we credit your account $1,800.00. We also activate service to your account and apply the 2 months free discount.
Based on your monthly usage, your credits will be deducted.
When there are 2 months left of credits, we will reach out to you asking if you would like to renew.
| Month | Credits Deducted | Credits Left | Actions |
|---|---|---|---|
0 | $0 (1st month free) | $1,800 | Invoice paid. Service activated. Credit applied. Discount applied. |
1 | $0 (2nd month free) | $1,800 | |
2 | $150 ($15 /user/month x 10 users) | $1,650 | |
4 | $150 | $1,500 | |
5 | $150 | $1,350 | |
6 | $150 | $1,200 | |
7 | $150 | $1050 | |
8 | $150 | $900 | |
9 | $150 | $750 | |
10 | $150 | $600 | |
11 | $150 | $450 | |
12 | $150 | $300 | We reach out to you asking if you would like to renew. |
13 | $150 | $150 | |
14 | $150 | $0 | Service ends or renews based on your desire to renew. |
Billing Example #7 (Annual, Prorated, Scale Up)
You have 10 users in your account
You are subscribed to a plan that costs ($15/user/month), Elite or higher.
You add 10 users in the middle of your annual billing cycle, bringing the total user count to 15 users.
TLDR: Your credits last less than 1 year.
The estimate and invoice process is the same as example #6, but the credit balance schedule looks as follows:
| Month | Credits Deducted | Credits Left | Actions |
|---|---|---|---|
0 | $0 (1st month free) | $1,800 | Invoice paid. Service activated. Credit applied. Discount applied. |
1 | $0 (2nd month free) | $1,800 | |
2 | $150 ($15 /user/month x 10 users) | $1,650 | |
4 | $150 | $1,500 | |
5 | $150 | $1,350 | |
6 | $150 | $1,200 | |
7 | $150 | $1050 | You add 10 users at the very end of this period. |
8 | $300 ($15/user/month x 20 users) | $750 | |
9 | $300 | $450 | We reach out to you asking if you would like to renew. |
10 | $300 | $150 | |
11 | $300 | $-150 | Service ends or renews based on your desire to renew. |
Billing Example #8 (Annual, Prorated, Scale Down)
You have 10 users in your account
You are subscribed to a plan that costs ($15/user/month), Elite or higher.
You remove 5 users in the middle of your annual billing cycle, bringing the total user count to 15 users.
TLDR: Your credits last longer than 12 months.
The estimate and invoice process is the same as example #6, but the credit balance schedule looks as follows:
| Month | Credits Deducted | Credits Left | Actions |
|---|---|---|---|
0 | $0 (1st month free) | $1,800 | Invoice paid. Service activated. Credit applied. Discount applied. |
1 | $0 (2nd month free) | $1,800 | |
2 | $150 ($15 /user/month x 10 users) | $1,650 | |
4 | $150 | $1,500 | |
5 | $150 | $1,350 | |
6 | $150 | $1,200 | |
7 | $150 | $1050 | You remove 5 users at the very end of this period. |
8 | $75 ($15/user/month x 5 users) | $975 | |
9 | $75 | $900 | |
10 | $75 | $825 | |
11 | $75 | $750 | |
12 | $75 | $675 | |
13 | $75 | $600 | |
14 | $75 | $525 | |
15 | $75 | $450 | |
16 | $75 | $375 | |
17 | $75 | $300 | |
18 | $75 | $225 | |
19 | $75 | $150 | We reach out to you asking if you would like to renew. |
20 | $75 | $75 | |
21 | $75 | $0 | Service ends or renews based on your desire to renew. |
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